Delivery & Return

At MiniExpress.lk, we aim to make shopping hassle-free with fast delivery and a fair return policy.

Delivery Options Overview

At MiniExpress.lk, we aim to provide fast and reliable delivery across Sri Lanka.

1. Place your order and select your delivery method at checkout.

2. Receive an order confirmation email/SMS.

3. Your order will be dispatched through our courier partners.

4. Receive your package at your doorstep.

Small items

Standard Delivery (3–5 working days)

Standard Delivery (3–5 working days): 

Rs. 150 onward

Next day delivery Get it next day, 7 days a week

Next-Day Delivery (Colombo only): Available if ordered before 12pm.

Rs. 150 onward

Small items include everyday products such as clothing, accessories, books, mobile phones, gadgets, cosmetics, and other household essentials. Basically, everything that can be handled by our standard courier service, except for large appliances, bulky furniture, or TVs over 43″.

Large items

Standard delivery Get it in 2 working days

Standard Delivery (within 2–4 working days): Charges vary by location

Rs. 150 Onwards

Next day delivery it next day on weekdays

Scheduled Delivery: Choose a preferred time slot between 9am–5pm

(additional charge).

Large items are products that are oversized or heavy, requiring special handling or dedicated delivery. Furniture & Home Décor, Sports Equipment (bulky), and Bike Spares (heavy).

Exchange or Return of Goods

At MiniExpress.lk, we want you to be completely satisfied with your purchase.

You may request a return or exchange if:

  • The product is defective or damaged upon arrival.

  • The wrong item was delivered.

  • The item was not delivered within the promised timeframe.

Eligibility for Refunds

Damaged or Defective Products
If the product is damaged or defective upon delivery, you are eligible for a refund or replacement. Evidence such as photos or videos of the damage must be provided within 7 days of receiving the product.

Wrong Item Delivered
If you receive a product that differs from your order, we will offer a full refund or send the correct product at no additional cost.

Non-Delivery of Products
If the item is not delivered within the specified timeframe, you may request a refund. (Please note: minor courier delays may occur due to unforeseen circumstances.)

Products are not eligible for return/refund if:

  • Items are used, tampered with, or not in original condition/packaging.

  • The warranty card, invoice, or accessories are missing.

  • The item is marked as non-refundable / final sale.

Refund Processing

  • Refunds will be processed within 7–14 business days after inspection and approval.

  • Refunds will be credited back to your original payment method (e.g., credit/debit card, bank account).

How to Request a Refund

  1. Contact Us
    Email us at miniexpress.lk@hotmail.com or call +94 76 654 0775 within 7 days of receiving your order.

  2. Provide Details
    Include your Order Number, Reason for refund, and photos/videos (if applicable).

  3. Return the Item (if required)
    Our team will provide the return address. Refunds will only be processed after the product is received and inspected.

Shipping Costs

  • If the return is due to our error (e.g., damaged, defective, or wrong item), we will cover the return shipping costs.
  • For all other returns, customers are responsible for the shipping charges.

Exceptions

Certain items are exempt from refunds, including but not limited to:

  • Perishable goods
  • Custom-made or personalized items
  • Digital products once downloaded or accessed

Note: MiniExpress.lk reserves the right to update or modify this refund policy at any time without prior notice. Please review this policy periodically for changes.

For further assistance, feel free to contact us at +94 76 654 0775

FAQs

How do I place an order on MiniExpress.lk?

To place an order, simply browse through our categories or use the search bar to find the products you want. Once you’ve selected your items, add them to your cart and proceed to checkout. Fill in your shipping details, choose your preferred payment method, and complete your purchase.

What payment methods do you accept?

We accept a variety of payment methods, including credit and debit cards, bank transfers, and mobile payments through PayHere, Sri Lanka’s trusted online payment gateway.

Do you deliver to my location?

Yes, we deliver across Sri Lanka. The delivery time may vary based on your location, and you’ll be able to view available shipping options during the checkout process.

How can I track my order?

Once your order has been dispatched, you’ll receive a Order number. You can use this to track your order through our delivery partner’s website.

Can I modify or cancel my order after placing it?

If you need to modify or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but please note that once an order has been processed, it may not be possible to make changes.

How do I return an item?

We accept returns based on our return policy. If you would like to return an item, please refer our “Excahnge or Return of Goods” page for instructions. Make sure to return the product in its original condition within the specified time frame.

How do I contact customer support?

If you have any questions or issues, feel free to reach out to our customer support team. You can contact us via the contact form on our website or email us directly at support@miniexpress.lk.

How do I create an account?

To create an account, click on the “Sign Up” button at the top right corner of the website. Fill in your personal details, including your name, email, and password, and you’ll be ready to start shopping.

How can I change my account details or shipping address?

You can easily update your account details, shipping address, and payment methods by logging into your account and visiting the “Account Settings” page.

Do you offer gift cards?

At the moment, we do not offer gift cards, but you can stay tuned for future promotions and product offerings.

What should I do if an item is out of stock?

If an item is out of stock, you can check back later or sign up for notifications to be alerted when the product is back in stock. We regularly restock popular items!

Is it safe to shop on MiniExpress.lk?

Yes, shopping on MiniExpress.lk is completely secure. We use advanced encryption technology to protect your personal information and payment details.

Can I make changes to my order after placing it?

We try to process orders as quickly as possible, but if you need to make changes to your order, please contact us immediately. Once an order has been shipped, we may not be able to make changes.

How do I know if my order has been successful?

Once your order has been placed, you’ll receive a confirmation email with the order details. If you don’t receive it, please check your spam folder or contact us to confirm your order.

Need a Help?

  • +94 76 654 0775
  • Email: miniexpress.lk@hotmail.com

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Online store of household appliances and electronics

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